RETURNS & REFUNDS POLICY

Last updated: October 9, 2026

At NAEJA, we want you to love every piece you receive.

Please review our return and refund guidelines before placing your order.

Made-to-Order Products

Every NAEJA item is produced specifically for your order.

We generally do not accept returns or exchanges for:

- Ordering the wrong size.

- Selecting the wrong color.

- Changing your mind after purchasing.

- Personal preference regarding the fit or style.

We encourage customers to review product descriptions, size charts, and color options carefully before placing your order.

This policy does not limit any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Products

If your item arrives damaged, contains a manufacturing defect, or differs materially from what you ordered, please contact us within 30 calendar days of delivery.

Email: support@naeja.store

Please include:

- Your order number.

- A description of the problem.

- Clear photographs showing the issue.

We will review your request and, where appropriate, arrange a replacement or refund at no additional cost.

Refunds

Once your request has been reviewed and approved, we will confirm the available resolution.

Approved refunds will normally be issued to the original payment method, subject to your payment provider's processing times.

Exchanges

Because our products are made to order, exchanges for a different size, color, or design are generally not available.

If your item is defective or incorrect, please contact us so we can review the issue.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

Once an order has entered production, cancellation or modification may no longer be possible.

Lost or Missing Orders

If your order has not arrived within the expected delivery period, please contact us.

We will investigate the delivery status and work toward an appropriate resolution based on the circumstances and applicable consumer rights.

Contact Us

For all return, refund, or order-related inquiries:

support@naeja.store

Thank you for shopping with NAEJA.

Faith Wears Differently.